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Returns and Exchanges

Thank you for shopping at Moda&Modi Luxury. We hope you are happy with your order. If you are not satisfied, you can exchange your items within 14 days of receiving your order. Avoiding returns or exchanges significantly reduces the CO2e emissions generated by your order.

For returns, you can follow the return instructions with the same carrier that delivered your order.

Return conditions

  • All items must be returned in the condition in which they were received: unused, unwashed, unaltered and with all tags attached. Please also include all boxes and protective sleeves.

  • Each order contains only one pre-paid label, therefore the items must be returned in a single package.

  • The return of orders by the customer must take place exclusively through the courier that delivered the order.

  • We accept replacements only if they come from the same country of delivery. For example, if the delivery of the products took place in Italy, we will accept the replacement only from Italy. Otherwise, the return will not be free (import and shipping costs will be charged).

  • Personalized items cannot be returned.

Replacement conditions

  • All items must be returned in the condition in which they were received: unused, unwashed, unaltered and with all tags attached. Please also include all boxes and protective sleeves.

  • You can only exchange an item for an identical one in a different size; you cannot exchange an item for an identical one in a different color or for a completely different one.

  • The exchange of an item for an identical one in a different size is possible only once.

  • Items must be returned in one package. We reserve the right to refuse to accept items from the same order returned and shipped at different times.

  • The return of orders by the customer must take place exclusively through the courier that delivered the order.

  • We accept replacements only if they come from the same country of delivery. For example, if the delivery of the products took place in Italy, we will accept the replacement only from Italy. Otherwise, the return will not be free (import and shipping costs will be charged).

  • Personalized items cannot be returned.

  • Lifestyle category items cannot be exchanged.